trust this message finds you well and prepared to address the numerous issues I have been facing with RSA Web, the internet service provider.Over the past several months, I have encountered a series of challenges with my RSA Web account. These issues encompass a wide range of problems, including the abrupt cancellation of my account despite having made full payments, subsequent placement on an incorrect package upon reactivation with additional charges, and the inexplicable issuance of an extra SIM card, leading to confusion regarding my ownership of the SIMs.To provide a clear picture, my ordeal began around July 2021 when I subscribed to a package offering 400GB during the day and 400GB at night, priced at R595. To my astonishment, I was later informed that this package had never existed and that the actual cost was R795 when I attempted to reactivate it. On August 18th, I was wrongly notified of non-payment despite having settled the dues in full. Following the reactivation of my account, I was charged the standard R595 on September 9th. However, I was inexplicably switched to a smaller package (200GB day, 200GB night) without any prior notice or consent. Furthermore, an unexpected charge of R2130 for a rented router was applied, albeit later credited back. Rectifying this, along with various other issues, involved lengthy and arduous exchanges with RSA Web's support team.This temporary package change was short-lived, and I had to reach out again on September 18th to return to my original package, which came with a full R795 charge on top of the unreimbursed R595. However, this package switch was only applied on October 1st, resulting in an excessive R600 charge for a 200GB out-of-bundle package. In September, RSA Web billed me a total of R1990.This Sunday, I attempted to pay the R795 for the current month, only to find that my account inexplicably shows a written-off amount of R1190. To my dismay, my service has been disconnected, and RSA Web is not responding to my inquiries.I have sought your assistance in this matter to address these longstanding issues with RSA Web and ensure a resolution that is fair and just. Thank you for your attention to this matter, and I eagerly await your guidance and intervention.
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