I placed a recent order through RS Hughes' website for 3 different products. I normally would order these 3 products individually through industry peers to "keep it in the family" so to speak. This time though, I was running low on all 3 at the same time, and I've ordered through RS Hughes before with no issues, so I thought I would get them all 3 from one place in one order to save on shipping and bookkeeping. I placed a single order for all 3 products expecting them to ship from one location and arrive on the same day, even if they were packed separately. I received and printed a confirmation/receipt at the time of purchase which was for $273. The 3 products started arriving...each one from a different location in different states, and they all arrived on different days. I can understand if one facility was unable to fulfil the whole order, so it wasn't a huge deal until I got my credit card statement. While the initial transaction was for all 3 products, 2 of the 3 locations that shipped product billed me again for their portion. So for those 2 products, I was double billed for another $230 so a total of over $500. I called twice on separate days during business hours to try to reach a customer service rep and was unable to. I left messages both times that were not returned. I also e-mailed via the Contact form on the same RS Hughes website that I used to place the order. No reply. I tried calling one final time last week to try to give them a chance to make it right before contacting my credit card company to dispute the unauthorized duplicate transactions. I was finally able to reach someone, explained the error, and he insisted I was not double charged. We eventually brought a manager in to the call. I was asked to provide a copy of my receipt from my initial order, as well as a copy of my card statement because they had no record of the other two transactions on their end. I e-mailed the requested documentation to both the CS rep and the manager, and despite two requests on later days for follow up and a status update, neither have contacted in any way. I understand mistakes happen, but they've really dropped the ball on this one in terms of resolution, communication, and customer service. Despite trying multiple times to give them a chance to resolve the situation, they have taken no steps towards that, so without communication I'm left no choice but to file a claim with my card company to dispute the charges. I won't be ordering from RS Hughes again.
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