Waited 20 mins on the phone to ask 2 simple questions that the website was incapable of doing.1. to add another pet to existing policy. How much?2. How much to add optional extras (which I thought we were covered for - vaccinations and so on).The person who answered then transferred to another phone and they could not tell me how much for either of the options but wanted a code and asked if I was using the same card for the transactions. Surely this is illegal?We've hardly ever claimed as we have 3 young dogs. What are we paying money for?As an addendum I got a call back from them following a complaint. When I complained about the call centre, was told that she can put a note on my cover to include being able to talk to someone in Australia. Like it’s a default that you wish 40 mins for a call centre to answer.
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Welcome to the new era of RSPCA Pet Insurance. As of 1 April 2026, RSPCA Pet Insurance entered a new strategic partnership with a new insurance partner - Pacific International Insurance.
