Some of the organizational structures of the site are confusing to negotiate. I think it is getting better, but for new sellers it is difficult to find process and answers to questions. My most recent experience took a couple additional emails to further clarify my questions. The respondent, initially made assumptions that I knew what they were talking about, when I did not. They were patient and provided more complete answers.
Claim your business profile now and gain access to all features and respond to customer reviews.