rubylane.com

4.5
4.5 Based on 2.3K reviews

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Barbara Troeller
Cannot access original item photos and description

Immediately after making my purchase, the item and its description have disappeared from the Ruby Lane website. All I can access is the order details page which does not have the original photos and description. Why is this? How can I compare what i receive with the seller's description? Very frustrating. And not making me happy as a buyer. RL replied to this review (see below, but the top of that page only said "Drat, this item is sold, please scroll down to see similar items". no mention of my items' full details being all the way past all that or even on that page. It would be nice if they added that info at the top of the page. I had to scroll down past almost 75 items to get to the bottom of the scroll where my purchased item was. so the first time I did that I gave up after about 24 rows of similar items. This is a rather dumb system in my opinion.

3
Date of experience: Apr 03, 2023

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