Very difficult to change my password. The "button" would never work - that I could tell. I finally sent an email and I was told to repond and they would send me at temp passcode to use. Kept waiting and thought they would send a reply text with code - They did not. I finally tried the "reset" process AGAIN and guess they had entered the code and failed to tell me. Finally reset my password. Also difficult to figure out where to change address and billing info. Ruby lane is simple not an easy site to do much in. I seldom shop here because of that. Their sellers are good - side just not really user friendly.
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