My Grace - Estate Jewellery.I have been a member and have purchased on Ruby Lane for many years. Never had a problem.UNTIL NOW.Had purchased an item from the above seller and it was a great transaction. Thought so highly.The person Matthew from My Grace contacted me about two other items and said you should purchase them knowing I loved Victorian Jewellery.I said I couldn't afford it but he said ok to a layaway.After 6 weeks and making two payments total USD150 I contracted Covid 19 and I'm still very sick.I have not been able to work and as a single parent have had three children's birthday's over a two week period and was so overwhelmed with everything.I sent Matthew a message and said to my embarrassment I have to cancel the layaway which was not a problem. I waited for my funds to be returned and when they were not I contacted Matthew requesting a refund.Matthew changed and tried to turn it around on me. He said I will not refund any of your money for the inconvenience caused and the way you went about it has taken me back. He called it all a sob story and had me in tears. I've never been made to feel so low as a person. He called me many disgusting names making me out to be a nothing for the rough patch of financial hardship. He said I was manipulative, a sob, and rude making up different excuses.This was said because I asked for a refund, and told him I was disappointed when he said no and the way he carried on I said true colours show. Well he kept my funds and it was a good learning curve for me. Sad a person can put money before people.
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