Agree with another reviewer who said if the purchase does not match the sellers description there is no recourse with Ruby Lane if the seller is unreasonable or dishonest. Ruby Lane does not care about doing the right thing and Customer Support will not assist in any meaningful way. I purchased a watch from My Lowcountry Boutique described as being in EXCELLENT condition. I wore it a couple of times (literally once or twice) and then noticed the back had come off unbeknownst to me. I contacted the seller and described the issue and got what appeared to be a template response. I took the watch first to a local jeweler, then to a watch and clock specialist, who told me the watch could only be repaired by replacing the backing with a part of the same model. I reached back out to the shop for the model number but never received an acknowledgement or reply despite repeated attempts to contact them.I reached out to Customer Support who did nothing but what I had already tried, which was to send more emails to an unresponsive seller. An item is NOT in EXCELLENT condition if it cannot withstand even minimal wear. Neither the seller nor Ruby Lane was willing to stand behind the merchandise. I now have a watch that was clearly sold to me in POOR condition, that I can't wear, that I can't recoup my money for, or even attempt to fix since the seller can't be bothered to respond with a model number so I can try to find the needed part. I'm in the same camp as the reviewer who said they felt ripped off by Ruby Lane. I will never purchase from nor recommend this site again.
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