rubylane.com

4.5
4.5 Based on 2.3K reviews

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Jane Croston
Terribly disappointed in my first Ruby Lane

Terribly disappointed in my attempt to purchase a ring . I communicated with the owner on what seemed a perfect choice for me.I paid the negotiated price of $1473.and was told the ring would ship that same day or the next. After 2-3 days and not hearing anything, and meanwhile expecting it any moment in my mailbox, I asked again for a tracking number. His note said Sorry. Sale is cancelled as there was unnoticed damage. ?? And that I would get a refund in 2-3 days. (Seems to me if the damage was that extreme,it should have been noted BEFORE listing. .) I sent a note again saying that PayPal did instant transfer, and I still had no refund after almost a week. I have it now,but I was so unhappy and disappointed. He might have explained,or offered a like ring or something?! My 1st transaction with Ruby Lane left me with a bad taste, and a bit Leary as well. Thanks for listening.

2
Date of experience: Mar 31, 2022

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