Do not spend large amounts of money on this site without emailing the seller first to see if they actually exist.My experience revealed a serious safety gap in Ruby Lane's model: Low Traffic = Absent SellersMany shops appear to be on autopilot. I bought an expensive antique, and the seller didn't even know the item had sold for nearly a week because they "don't check the site often."Ruby Lane does not hold your money in escrow. The moment you click buy, the cash goes to the seller. When my seller ghosted, I couldn't just click "cancel." I had to file formal legal disputes with PayPal just to retrieve my own funds.My advice: Check eBay, Etsy, or Chairish first.On those platforms, being active and reachable is a basic requirement for selling. On Ruby Lane, you are forced to chase down inattentive store owners just to get a shipping update. Save yourself the friction and look for the item on a modern platform that actually requires its sellers to be present.
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