Rug arrived yesterday from AMERICA not UK as I thought, quality is not what I expected, very thin rug for £200 and I don't think the creases in the rug will ever come out, contacted the company straight away and requested a refund due to quality and marks on the rug, was told no problem but it would cost £81 to return to either America or Switzerland 🙄 this is NOT a UK company and the quality isn't great either, they offered us £25 refund to keep the rug, definitely won't be ordering again.
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