Like many others felt totally misled that this outfit purport to be uk based with rugs.co.uk. My rug arrived on time and carefully packed but very thin and light weight. Of the £119 purchase price I would guess at least £75.00 would go toward shipping costs from the USA. They boast free delivery but consolidated Air Freight costs are expensive as disgruntled customers have discovered when inquiring about returning goods they are not happy with!! Do not use these people they are not UK based as their web address would suggest😆It did not become apparent to me that this company is based in and ships from Sth/Nth Carolina USA until I saw the tracking info. TRANSPARENCY is essential but not present here😆The web / company name should be changed immediately to Rugs.com.US what could possibly be the disadvantage in that???
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