Rug arrived as planned. Decided I did NOT like the design at all so returned the item. But I discovered the return was not simple to send to a depot in England. Oh no, horrors I was told by the company to send it back to Switzerland! I would have to pay courier costs. I expected a full refund of rug but they only gave me a partial refund. Rugs.co.uk owe me £120.00. The rug was returned in perfect condition. I complained to the company that I was furious I hadn’t received the FULL refund. Threatening to contact BBCs You & Yours consumer radio programme. Quick as a flash, an apologetic email arrived saying we have refunded your account with £120.00. What a relief.
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We are family owned/operated, obsessed with quality, and have a passion for service.
Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all!
We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
Why should you buy from rugs.co.uk?
Free Shipping.
Free Taxes/Duties.
Easy Returns.
75% Off Retail Prices.
Expert Customer Care.
Secure Online Shopping.
Lowest Prices Guaranteed.
Thousands of Rugs in stock.
30 Day Returns & No Restocking Fee.
All Rugs are Shipped Within 24-48hrs.
Millions of Rugs Shipped since 2001.
5% Bonus Store Credit on all your Orders.
Direct Manufacturing & No Retail Overheads.
Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.
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