TERRIBLE! NEVER, EVER ORDER FROM RUGS.CO.UK, THEY WILL STEAL YOUR MONEY!We have been waiting for our rug now for several weeks (after the supposed delivery date). UPS, the courier they use, have apparently tried to deliver several times (they most definitely haven't as we have a camera doorbell and no such attempts were made). We can't contact UPS without signing up to their program (for an annual fee!!) and Rugs.co.uk are refusing to refund us for goods we haven't received because the courier still has the rug even though we asked weeks ago to cancel the order and give us a refund. I've been told they have tried to call me (they haven't - no missed calls or voicemails on my phone, which is pretty easy to check these days as it's a mobile phone). I have found the customer service agent very rude at times and incredibly unhelpful. How can they charge for goods not received and provide zero assistance with the courier that THEY USE when the courier fails to deliver?! Apparently after 3 attempts the goods are meant to be returned and the order cancelled, but for some reason UPS are hanging on to it and rugs.co.uk are refusing a refund and there's no way for me to contact UPS without paying more!! This is theft and if it's not sorted quickly I will be escalating this further.
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We are family owned/operated, obsessed with quality, and have a passion for service.
Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all!
We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
Why should you buy from rugs.co.uk?
Free Shipping.
Free Taxes/Duties.
Easy Returns.
75% Off Retail Prices.
Expert Customer Care.
Secure Online Shopping.
Lowest Prices Guaranteed.
Thousands of Rugs in stock.
30 Day Returns & No Restocking Fee.
All Rugs are Shipped Within 24-48hrs.
Millions of Rugs Shipped since 2001.
5% Bonus Store Credit on all your Orders.
Direct Manufacturing & No Retail Overheads.
Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.
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