Do not waste your time with this company. I ordered a rug based on their website description and photos of what should have been a light cream colour rug. What I got was a grey/brown rug that had a shine to it and looked cheap and nasty. It looked nothing like the photo on their website.For a company called rugs.co.UK the returns address is Switzerland at a very hefty cost to the customer. They offer you a partial refund which is minimal or store credit which is even smaller. For a rug that cost £119 (in the sale) they want to give me £24 store credit or £60 refund.Absolutely shocking customer service and highly recommend you avoid at all costs.Update as of 7 August 2025 - this company have chosen to ignore my emails now after hounding me with scripted messages about standard refund/return rules. I sent them a photo of both rugs - the one delivered and the one ordered to show them they were not the same product nor were they the same colour. Radio silence. Be very wary of dealing with this company. And now they have blocked my emails. Time to seek legal advice.
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We are family owned/operated, obsessed with quality, and have a passion for service.
Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all!
We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
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