I ordered an Ivory Kashan Design Rug (price £99 but advertised as previously £318) and a non-slip rug pad (price £49) on 11 September. 5 days later Rugs.co.uk told me the rug pad was "unavailable" and refunded me the £49 I had paid. I bought an identical item from Amazon price £14.99. Other sellers (eBay) sold it for £16-£19. On 23 September I received the rug pad and no rug. I asked this American owned company (Fort Mill) and Chinese sourced (rug pad had Chinese labelling all over it) which purchases its rugs (Kashan Design Rug) from Turkey to provide my rug or refund me. I gave them 15 days or I would involve my credit card company. I gave a 1 star review. Rugs.co.uk suddenly said they had sourced "a very limited" number of the rugs from Turkey and would send one. True to their word, it arrived yesterday. It is, in my opinion, good value at £99. Anyone who thinks this is a £318 item is living in cloud cuckoo land. It is not. If Rugs.co.uk, clearly NOT a UK company had been straight and sent me the rug I would have given them 5 stars, but I believe the ruse of charging a whopping £49 for a £15 item, refunding the £49 and then failing to deliver the rug was quite deliberate. It's just too neat to be anything else and nets this American/Chinese/Turkish supplier £84 every time someone falls for it. I didn't. So, on balance what I would have given 5 stars had they been straight with me and 1 star when they weren't up front about it I will now go half way and give them 3 stars. I think that's fair, don't you?
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