I ordered a 7' x 10' flat-pile rug which arrived folded tightly instead of rolled. As a result, the rug is badly creased, ridged, and stretched — completely unsuitable for use.When I raised this with the company, I was told it would “lie flat in a couple of weeks,” but given the severity of the damage this is highly unlikely. A rug of this size and cost should never be shipped folded in the first place.I have requested a resolution (either a replacement shipped properly, or a refund), but so far the response has been dismissive. Under consumer law, goods should be of satisfactory quality and fit for purpose — this rug is neither.Very disappointed with both the product and the customer service.
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