Under no circumstances purchase from this company.be warned and purchase at your own risk.I bought a rug and it is not at all as described on the website and they will not cover the return cost for a faulty not fit for purpose rug.Absolutely disgusting customer service. Be aware that if you are in the UK and purchase that to return you either have to ship to Switzerland or USA.EDIT : After an hour or so on the chat service Jose finally confirmed that I would be receiving a full refund into my account. This was only after I had confirmed from my credit card company that I could make a claim from them and I informed rugs.co.uk about this and I informed them I would be leaving this review + informing other consumer sites.This company is NOT based in UK and is not a UK company. Although I can now see my refund being processed, it should not have been such a difficult and painful process. Even though they have processed this refund I still would not purchase from them again as I would not want to go through the same difficulty if the rug was not acceptable.EDIT 2: Rugs.co.uk obviously did not appreciate my honest review as I received a message that they wanted proof that I was a genuine purchaser. So they do react to reviews.
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