I bought a delightful bright coloured 'outdoor' rug at the start of the summer to bring a vibrant and colourful element to my outdoor seating arrangement. It wasn't cheap but I loved the patter and the wonderful colours so I went ahead.It arrived and looked exactly as specified but over the course of the summer the colours have completely disappeared until it is now drab and colourless. On informing the company of this they have suggested that I take it inside for the winter but there has not yet been a winter and that the colours will fade over a prolonged period. I really don't consider less than 6 months a prolonged period.Furthermore, I don't see any such warning on the sales pages of their website.I've been offered a 50% refund as store credit, but why would I want to spend more money on their products where 'outdoor' rugs can't be outside?Avoid at all costs - what you see on the website is not what you will end up with 3 months later and beyond.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are family owned/operated, obsessed with quality, and have a passion for service.
Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all!
We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
Why should you buy from rugs.co.uk?
Free Shipping.
Free Taxes/Duties.
Easy Returns.
75% Off Retail Prices.
Expert Customer Care.
Secure Online Shopping.
Lowest Prices Guaranteed.
Thousands of Rugs in stock.
30 Day Returns & No Restocking Fee.
All Rugs are Shipped Within 24-48hrs.
Millions of Rugs Shipped since 2001.
5% Bonus Store Credit on all your Orders.
Direct Manufacturing & No Retail Overheads.
Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.
See more
