My order was delivered to an incorrect address - the response given by the customer service team was: "The delivery address you provided is way too complicated and it doesn't bring any outcome as an address."The address literally contained, house number, street, area and postcode. Rugs.co.uk it seems like to blame their customers for delivery partners incompetence vs fixing the problem.I will post updates as this saga progresses. UPDATE: The CS team agreed to send out a new rug which finally arrived, over 2 weeks after my initial order. It's pretty low quality and all creased (which it says will fall out over time) - not worth the wait for sure.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are family owned/operated, obsessed with quality, and have a passion for service.
Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all!
We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
Why should you buy from rugs.co.uk?
Free Shipping.
Free Taxes/Duties.
Easy Returns.
75% Off Retail Prices.
Expert Customer Care.
Secure Online Shopping.
Lowest Prices Guaranteed.
Thousands of Rugs in stock.
30 Day Returns & No Restocking Fee.
All Rugs are Shipped Within 24-48hrs.
Millions of Rugs Shipped since 2001.
5% Bonus Store Credit on all your Orders.
Direct Manufacturing & No Retail Overheads.
Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.
See more
