I ordered two rugs in different sizes. One matched the website description, while the other was completely different. After returning them, I was charged a $20 return fee for the larger rug and $15 for the smaller one. When I contacted the support team about the issue, they only offered a $3 reduction on the return fee. I will not be ordering from this company again. Be aware that return fees vary based on rug size. Without photographic evidence, they wouldn’t assist me.
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For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.See more
