The worst customer service experience. They sent me the wrong rug and asked me to return it for the correct one. I ended up needing to return my actual order too, which I was charged for, with no compensation for returning the wrong item. Their representative even suggested using a shower curtain from a discount store for the return. Now they claim they didn’t receive the wrong rug I sent back, despite me dropping it off at the carrier the same day. I’ve contacted them six times in two weeks with no resolution, and they keep saying to wait for confirmation. They say they received my actual order but won’t refund me $200 because they claim they didn’t get the wrong rug back. This company has wasted my time and money. I advise against buying here.
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For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.See more
