AVOID - POSSIBLE INFESTATION - RISKY. It took a month to receive an order that came in a rotten state, possibly infested with bugs. I’ve started the return process, but they are charging a $20 return fee, which is unfair given the defective item. I haven’t heard back about the return despite my complaints. I’m concerned about bugs spreading in my home since my emails go unanswered. Their warehouses may also be infested. AVOID THIS COMPANY, you might regret your choice.
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For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.See more
