Ruma has gone from 1 star back to 5 stars since recognising that the after-sales service I was receiving initially did not meet their usual very high standards. They responded promptly, addressed my pergola issues, and everything is now on track to be fully resolved within the next 10 days.A special mention goes to Elaine, who has been an absolute diamond throughout the process — her effort and commitment deserve real credit for turning things around.
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