I have not received my order. The tracking number provided is invalid. This feels like a scam. I replied to the email with my order number, but they claim they have no record of it. The tracking link leads to a verification page that’s unhelpful. Their responses are verbose but unhelpful. I advise others to steer clear. They have asked for details about my experience but haven’t responded directly. I have requested a refund multiple times but they mostly ignore my messages. The last communication stated that a refund wouldn’t include shipping and would incur a fee, which seems unfair given their inability to confirm shipment.
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