I bought a Mascara and Eyeliner a while ago which I am not happy with, the mascara is very flaky, and the eyeliner tends to drag. Rumi say satisfaction guaranteed or you're money back, well I have sent in three separate complaints with my details and no one has yet got back to me, their customer service is really bad, and to make things worse, I have just been sent two texts off them to thank me for my recent purchases and to advertise more make up. I CAN'T MAKE THEM OUT AT ALL.Why don't they just answer my complaints and sort this problem out for me. I will not be bothering with this company again. Sylvia.
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