I've bought products from this company before and was quite happy. A stick blusher wasn't a good colour for me but that sometimes happens when you buy online. Today I received a marketing email offering me a welcome back discount for shopping with them again. So I went to their website and tried to order a couple of products but the discount code didn't work. So I contacted the company and was pleased to get a fast response from Emily (hence 2 stars). However, the response was simply bizarre. I was told that the code I had been given that morning via the email was not recognised as valid. Now I should add here that getting to the bottom of this required several email exchanges, I sent them a copy of the marketing email together with details of what I had tried to order and no, I hadn't tried to input more than one discount code. Apparently they didn't recognise my email address as a customer even though they send me a lot of marketing emails. I found my order confirmation from the former order and sent it to Emily. I got a polite response but it was very clear that the "Computer says No" is the answer to honouring the offer! It seems to me that if the marketing dept wants to draw customers back with a promo they should tell the folks that operate the website. Oh and I just received another email asking me to complete a survey on the help given. I feel I wasted a lot of time and effort so be warned!
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