I have been using the Rumi mascara for a long time but recently had a problem where the screw part of the tube had split. I emailed Rumi Cosmetiques back in July enclosing photographs, and heard nothing back. I sent another email - no reply, contacted them via their website - no reply! The following paragraph has been taken directly from their website, which states: "No matter what your question is about our products, the team at Rumi is always on hand to provide prompt and accurate answers. Email us at hello@rumicosmetiques.*** anytime." Well, this is definitely NOT the case! Not one person has had the decency to respond to me so, as far as I'm concerned, their customer service is non-existent. The one star rating reflects how poorly they treat customers, but I will always rate their mascara as 5*, it really is amazing. Shame it's not reflected on how they treat their existing customers!
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