I bought the waterproof mascara and eyeliner from Rumi. Whilst the mascara was great, the eyeliner was terrible. It wasn’t leaving any kind of mark on my eyelid for some reason, I sharpened it, still nothing. Then I pressed harder and it just broke. It was probably just a faulty item, so I asked to return it and for a refund in line with their policy on their website….& nothing. Their customer service has been awful. I have emailed a number of times. I have contacted via their customer contact page a couple of times and have just been ignored. It’s awful. I would have bought the mascara again at least but now I won’t buy anything as I just don’t want to deal with them again. It’s not like the items are cheap, and I just wanted to return something that wasn’t usable. I even commended them on the item that was great, which the mascara is! But their customer service is what really lets them down.
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