My first order ever I placed with Rumi a few weeks ago. I thought I’d ordered a mascara, but when it arrived it was in fact an eye-liner. As I don’t normally wear eyeliner I quickly contacted Rumi stating that the wrong item had been sent. They immediately got back to me and apologised and without any hesitation whatsoever said they would be sending me a complimentary mascara straight away. This indeed they did and I must say the mascara is the longest-lasting one I have ever owned, apply it in the morning and there it stays till I remove it at night. I just love it. As for the eye-liner, well I did try it and couldn’t believe how easily it was to apply and, like the mascara, I apply in the morning and there it stays. For the first time in my life I will be including eye-liner (but only a Rumi one) as part of my regular make-up routine. Family and friends have noticed a change in my make-up too and been very complimentary, which, of course, is an added bonus. It goes without saying that I will be reordering both items when they run out. I am very impressed with both the Rumi customer service and also their products and as a woman of mature years it’s just reassuring to find make-up products that obviously lend themselves to users of my age. Thank you Rumi from a very happy customer.
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