Having read India Knight’s review of the mascara in the Sunday Times I decided to try this product. It took 10 days to arrive, being shipped from abroad!! This wasn’t made clear on ordering. Their returns policy states a full refund will be issued on unopened items, so because the product was late arriving, I decided to return for a full refund. Francis emailed back saying because of operational issues I couldn’t return the product. She said I could keep it and they would issue a 50% refund. I said I wasn’t happy with this but reluctantly accepted. My initial outlay for this very expensive item was £32.84 Francis again emailed saying my refund would be £13.95!!!! So, having tried the mascara today, yes, ok product but plenty more mascaras from reputable companies in the UK for a fraction of the price!
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