This company is either a scam or so poorly run it defies explanation. I purchased from Rumi about 4 years ago and had no complaints. Now, it's like a set-up from some foreign country and getting through to customer service is impossible. I placed an order for the lash serum which arrived in a small envelop with a return address in Rancho Cucamonga CA from someone named Jerry(001)-Yasfbara. Nothing on the package said "Rumi Cosmetiques" and there was no enclosed invoice. The serum came in a really small box which I did not open. I decided this is not what I ordered therefore I wish to return it for a refund. I called several times today - a Monday and only got a recorded message to leave a message. No, "Hello, thank you for calling Rumi Cosmetiques. Please stay on the line and a customer service agent will be with you shortly etc" NO IDENTIFICATION OF WHO IS ANSWERING THE PHONE. I went on line and discovered another address and contact ph. # for Rumi. I called that number and a voice only said, "Hello" and went immediately to voicemail. I left a message saying I thought this was no way for a legitimate business to answer a phone, left my ph# asking for a call back and that if I don't hear from anyone, I will file a complaint with the Better Business Bureau.It's clear WHOEVER sent me this product is not a business person but a scam artist and I will not get my money back. I write this to warn others to stay away from this "company". If you want lash treatments, go to a legitimate store you can walk into and be served by a legitimate customer service person.
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