Mascara hasn’t arrived after 3 weeks . When I chased they used the “small family business” plea and said “they’d keep an eye on it”’even though the Yodel tracking showed it had been at the depot for two and a half weeks. When I challenged and asked for a refund the response back was the Logistics Team would “look into”. Just no acknowledgement of their legal responsibilities at all, total reluctance to issue a refund for goods clearly lost in transit. A total absence of customer service. Don’t waste your money.
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Your body changes as you age. Your beauty products should too.
