Everything went wrong. Late delivery, very clumpy mascara not at all as described, return policy as said by other reviewers, that the product must be unopened, and a charge for return postage, and handling fee of £4. No reply to email. Don't be taken in by the 'small family firm' claim, and the gushing communications. Based abroad, which I only realised after ordering. Now they are asking for a review, which i wrote, then got a warning not to. They wouldn't have used it anyway. Steer clear.
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