runway.ai

1.1
1.1 Based on 7 reviews

...

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Wioletta Kuberska
Unfair refund policy and disappointing first experience

The problem is that even when you are still learning how to use the service, you lose limited credits for results that are not usable if the prompt is not correct.This means you can spend your credits very quickly before you even understand how the tool works properly.Then, when you ask for a refund, you are told that you used the service, even though in reality you were only trying to learn it and did not receive real value for the money.This feels unfair and very disappointing.

1
Date of experience: Apr 15, 2026

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