I needed to open an NRE account and was recommended to use a specific app for online notarization of my passport and diving license to avoid taking time off work. Unfortunately, this proved to be a significant mistake. I uploaded my documents and had a video appointment with the notary, which went well. The notarized documents were uploaded to the app, and after downloading, printing, and self-attesting them, I sent them to the bank in India. To my surprise, the bank rejected the documents, stating they were not original but copies. This is perplexing, as any download from the app will always be a copy. While the customer support was prompt before notarization, they ceased communication once I mentioned the rejection. It's been over a month since I attested the documents, and I now have to restart the process by visiting the embassy. I recognize they are a startup, but they must ensure their services are trustworthy and credible; otherwise, it feels misleading.
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