I needed to open an NRE account and was suggested to use a particular app for online notarization of my passport and diving license to save time from work. Unfortunately, this proved to be a grave mistake. I uploaded my documents and had a video appointment with the notary, which went smoothly. The notarized documents were then uploaded to the app. After downloading, printing, and self-attesting them, I sent them to the bank in India. To my surprise, the bank rejected the documents, claiming they were not original but copies. This is confusing, as any download from the app will always be a copy. While the customer support was very responsive before notarization, they stopped replying once I informed them about the rejection. It's been over a month since I attested the documents, and now I have to start over by visiting the embassy. I understand they are a startup, but they need to ensure their services are reliable and credible; otherwise, it feels deceptive.
Claim your business profile now and gain access to all features and respond to customer reviews.
