On 11/17/25, I paid over $540 for the "Emergency service" option for a passport renewal, which promised a turnaround of 2-4 business days—acceptable since my trip was on 11/25/25. However, contacting a representative to finalize my application was challenging, and after a full day, I learned that the promised timeframe would actually be 6-7 business days. While I was disappointed, I understood and filed for a refund, which was promised within 5-8 business days. Since then, I have had no communication from them despite multiple attempts to reach out, including at least 9 calls and an email. As of this review, it has been over 13 business days since my refund request, and I still have not received it. This service seems unprofessional and unreliable for something as crucial as a passport. I ended up using another service that, although slightly more expensive, provided a smooth process, attentive customer service, and delivered my passport right before my trip. I believe the company should reconsider its association with such a service. My disappointment with this experience cannot be overstated.
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RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
