Heard back from the billing department over 2 weeks after requesting a cancellation and their response was that they don’t do refunds that all sales are final.
From their refund policy they sent me:
Any order canceled within 30 days and not under manifest is entitled to a full refund. Any order is considered “under manifest” when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Additionally, any order in which the packet containing the application for submission to the US Department of State has been downloaded is not eligible for a refund. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend.
Even with them getting back to me super late I’m still within 30 days and no where in the refund policy does it have words saying all sales final.
This company is a scam save your money.
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