I am writing to formally express my dissatisfaction with RushPDF’s handling of my recent experience and your refusal to issue a refund, despite being well within the bounds of their stated refund policy.I signed up for the 7-day free trial on December 24, 2024, and used the service only once on that same day. On December 30, 2024, I noticed a charge of $39.95 to my account. I immediately called to cancel the service, yet the charge settled with my bank. On January 2, 2025, I contacted customer support team to request a refund. However, despite speaking with three different agents and mysteriously being disconnected on two of those occasions, I was repeatedly provided with scripted responses that refunds are not given.Your own Refund Policy states:"If you contact our customer support department, we can help you resolve any issues you may have and potentially provide a refund or offer credit for future services. [...] If a refund request is not made within 30 days of purchase, we cannot provide a refund."My request for a refund was made well within the required 30-day period, yet you have refused to honor this policy. This is unacceptable and demonstrates a blatant disregard for your stated terms and conditions.Due to their refusal to issue a refund and the company's unprofessional handling of this matter, I intend to take further action. I will be filing complaints with the Attorney General’s Office, the Better Business Bureau, and other relevant consumer protection platforms to expose these unfair practices. Additionally, I will share reviews about this experience to inform potential customers of your unwillingness to adhere to your own policies.I urge you to reconsider your stance and issue the refund immediately to resolve this matter amicably. Failing that, I will pursue all available channels to seek justice and accountability.
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