Paperwork denied and deadline missed because key information was incorrect. Their response was “We're sorry to hear that your paperwork was denied and that you missed the submission deadline. We completely understand your frustration and sincerely apologize for the error. While we take great care to ensure accuracy, our translations are completed by human translators, and unfortunately, human error can sometimes occur. We regret that this mistake impacted your ability to use the document as intended.” That’s all the ownership they take while charging a very steep fee for the work.
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