As a long-time customer, I returned a faulty pair of trainers for the first time, and the disappointing customer service has ensured I won't purchase from this brand again. It's unfortunate for a brand that positions itself as luxury to fail in quality and refuse to acknowledge faults. The soles squeak embarrassingly, and despite sending videos of my complaint, all I've received are excuses. I've requested a refund as the trainers are not fit for purpose, but responses take too long. This isn't just about money; it's about poor service and accountability.
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