I ordered a pair of boots for £300, but the delivery notification stated they were delivered when they hadn't been. Upon checking, I found they were left in a public area rather than delivered to my office. I contacted customer service and was informed they would log the issue, but I received no follow-up. After a week, I found the package myself. When I inquired about a price difference after the boots went on sale, I received a dismissive response. For a brand that prides itself on heritage, this level of service is unacceptable, and my concerns were ignored.
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