I faced numerous issues with the airline that customer support failed to resolve for months. Eventually, I took legal action in small claims court. The process was straightforward and not overly costly. For anyone dissatisfied with their service and having a legitimate claim, I suggest pursuing it legally, as their customer service is lacking.
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We began operations on 1st December 2002 as the new national carrier under the name Rwandair Express (passenger air transportation as the core activity) for Rwanda with a concession to carry out airport ground handling (ancillary activity) at Kigali Int...