Completely steer clear of this airline. I canceled my return flight months in advance due to a schedule change that made the connection impossible. I was assured a refund, as documented in the email exchanges, but I have yet to receive it. To add to the frustration, the outbound flight experience was the worst I've ever encountered. We were stuck at the layover for 8 hours, with the connecting flight's departure time constantly being pushed back, and the staff provided us with incorrect information—claiming the flight had already left when we could see it hadn't. Without local currency, we couldn't buy water at the airport, and it took the airline 5 hours to finally offer us 'complimentary' water. You might think you're saving a bit on a budget airline, but keep in mind that it's not just the fare you're saving on; it's your entire holiday experience at stake, along with your time and peace of mind. We nearly missed the beginning of our long-awaited safari, which we had been planning for years. It's simply not worth it.
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We began operations on 1st December 2002 as the new national carrier under the name Rwandair Express (passenger air transportation as the core activity) for Rwanda with a concession to carry out airport ground handling (ancillary activity) at Kigali Int...