Whilst traveling with Ryanair on Monday a lovely gentleman (NOT) said put you suitcase in there which I did my suit ase fitted in the baggage size box but the wheel turned round when putting it in. He said U need to pay I said can I just turn the wheel then it will fit and he said no just go pay. Asked to see my priority boarding pass 4 times Reply back from ryanair was if you didn't have priority then U would have to pay. I had paid for priority. I travel with Ryanair at least 4 times a year and have never had a problem with the suitcase before when I told him this he just said well uve been lucky.My suitcase measurement including wheels are 50cm X 35cm x20cm. Please explain why this is too big
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