I am extremely disappointed with how Ryanair handled my baggage on my flight from Agadir to Vienna. I had Priority and a small soft cabin suitcase that meets the official dimensions. The exact same bag was accepted without any issues on the outbound flight. It also fits perfectly into the overhead locker.
At the gate, the staff member insisted—without any reasonable explanation—that my bag “would not fit,” even though it clearly fit in the sizer when gently pressed (which is completely normal for soft luggage). He refused to even let me remove items, saying it “still wouldn’t fit,” and it was obvious he was simply trying to force an extra fee out of me.
The attitude was rude, unprofessional, and felt like pure money grabbing.
In the end, I wrapped my soft suitcase in plastic foil at the airport. Suddenly it was thinner than my partner’s hard-shell case and magically “acceptable.” That proves it was never about the actual size.
This experience was humiliating, stressful, and completely unacceptable. I have never been treated so unfairly by an airline. If Ryanair expects customers to follow their rules, they should also ensure their staff apply them consistently and without this kind of aggressive upselling.
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