Think twice before you shop with Rynx Lighting. I have had a most unsatisfactory experience. Part 1 The lighting I received was not what I ordered. I provided photographic evidence of what I received and a comparison of the item numbers I ordered and the item numbers I received. Rynx continued to argue that the items matched what I ordered. After numerous emails they agreed to refund the cost.Part 2 I wished to return the unwanted goods. Their policy for ‘environmental sustainability’ is to return products directly to their international warehouse. News to me that the goods came from China and that I was required to send it back there, not the NSW distribution centre it came from, nor the Netherlands company I thought I was dealing with. The postage cost was $99.40! Excessive, but I assumed it would be refunded once the goods arrived in China. Silly me, after a a further round of emails this week Rynx are refusing to refund the cost. I have pointed out their own returns policy with regard to ‘incorrect items’ and also Australian Consumer Laws but my arguments are falling on deaf ears. Part 3 After several months in customs in China, the goods (which were addressed using a Rynx proforma) have been returned to me. So much for environmental sustainability, and I still have unwanted goods on my hands and I’m still $99 out of pocket.Their website makes all the right noises about customer service. Don’t be fooled like I was.
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