I discovered Saatva company only two years ago, but have since purchased 4 mattresses from them. Every single employee of this company has been courteous and professional, from the showroom experience, to answering questions, to ordering to exchanging a mattress. They put their customers first. I was astonished at how easy the exchange process was. I had previously ordered an 11.5" Classic Firm mattress for a second home and found it so comfortable to sleep on. When it came time to replace my 20+ year old primary mattress, I ordered a 14.5" Firm mattress, thinking it would sleep about the same. It did not, it seemed to bounce too much and be too soft for me and my husband. I called customer service, the very helpful lady said a small subset of people notice the firmness difference between the mattress sizes (because the coils are longer on the 14.5, so they compress more). I didn't need to justify myself, she just agreed that switching to the 11.5" would be a reasonable solution and processed it right away. Replacement mattress came in about two weeks. The delivery service they use (Justo) is also very professional and customer service oriented. It was a great experience working with this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
http://saatvamattress.com/
The Saatva mattress is an ultra-premium, eco-friendly Saatva, sold exclusively online for under $1,000. Saatva mattresses are built with a distinctive high quality feature known as 'coil on coil' construction. Our lower coil unit offers a connected hourglass shaped steel support base. Our top coil unit features a luxurious individually wrapped coil system that contours and responds perfectly to your body, eliminating most motion transfer. This construction coupled with our advanced euro pillow top, can only be found in ultra premium mattresses .
Our 11.5 inch Saatva mattress is also compatible with adjustable bases, including the Lineal adjustable base. Lineal provides weightless zero-g support with a whisper-soft motor and wall-hugging design.
Saatva offers exceptional customer service. You can reach us 24 hours a day, 7 days a week via phone or live chat at saatvamattress.com with any questions about our products or your order. We also provide in-home set up and old mattress take-away service if you need it.
Saatva is truly mattress buying made easy. Start your 120 night trial today.See more
