I parked my car at Stratford International car park on 11.01.2026, primarily to use one of the charge points in the car park. I was there just less than an hour (15:08 to 16:04) and was shocked to find when I went to pay at the machine that I was charged £28.75 instead of the £8.75 or so for up to 4 hours. It appears that there was some kind of event parking going on and whilst there were some signs, it was not at all clear that this fee of £28.75 would be charged whether you stay for 10 mins or hours, and this is quite scandalous. My assumption from the signs was that this was some kind of maximum fee payable after a certain number of hours or something and would not be applied to parking for less than an hour. I requested a refund but it was refused as I had ‘paid the correct charges’. I also recommend that signage for event fees is made MUCH, MUCH clearer and that it is made clear you can exit the car park without being charged within 10 mins. I thought that once I was parked, I would be charged a parking fee come what may so I did not leave, assuming that the fee would at worst be £8.75 and not the extortionate £28.75.
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